A large financial investment firm · 2022 — Present
Product Operating Model — Built for Daily Use
Designed Product Operating Models that organizations actually use every day — not slideware that lives in a binder.
Operating ModelEnterprise AgilityStrategy
The challenge
Operating models often die on contact with reality. Teams nod, then go back to what they know. The goal here was the opposite: a model so usable, so honest, that teams reach for it.
Approach
- Built from observed practice — not borrowed templates.
- Designed simple enough that teams don't need constant hand-holding.
- Connected discovery, delivery, and portfolio into one coherent loop.
- Paired with coaching so adoption sticks.
Results
In use across 260+ teams, adopted through a structured rollout over several months.
Replaced inconsistent cadence, unmanaged dependencies and release cycles, and untracked flow metrics with a single operating model.